This website is owned by:
3L Office A/S (Djois)
Vibækvej 100
DK-5690 Tommerup,
Denmark
Phone: +45 63 76 86 00
Email: info@djois.co.uk

Company registration number: DK26664888

It is operated by:
Pelltech Ltd. 
Unit 5, Avenue One, Station Lane
Witney, OX28 4YS
Phone: 01993 776 451
Email: sales@pelltech.co.uk

By placing an order with Djois, you agree to the following terms and conditions.

To enter into an agreement with Djois, you must be at least 18 years old and hold a valid credit or debit card issued by a bank approved by us. In the event of unforeseen issues—such as an unsatisfactory credit check after your order has been received—we reserve the right to cancel the confirmed order. In such cases, Djois disclaims any liability.

When placing an order, you confirm that all information provided is accurate and complete, that you are the authorized cardholder, and that sufficient funds are available to complete the transaction.

Once your order has been submitted, you will receive an email acknowledging receipt of your purchase. This email is for confirmation purposes only and does not constitute acceptance of your order. A binding contract is not formed until your payment has been approved and the amount has been charged to your chosen payment method.

All products are shipped in secure packaging. You can choose your preferred delivery method at checkout. Shipping fees are based on the size and weight of your order, as well as the selected delivery option. Available shipping methods will be displayed during checkout.

Any damage to a product during transit is covered by us, and we will send a replacement free of charge if necessary. Dispatch times may vary depending on product availability. Please note that any delivery time estimates are subject to unexpected delays beyond our control.

If a parcel is not collected from the designated pickup location, we reserve the right to treat it as a return and charge a return handling fee.

Please be aware that delays may occur due to weather conditions, courier issues, internal processing delays, or during peak periods such as Black Friday, Christmas, and other major sales events — all of which are outside our control.

Delivery times may also be extended if one or more items in your order are out of stock at the time of purchase.

Important delivery adjustments
In some cases, the chosen delivery method may not be possible—for example, if the size or weight of the shipment exceeds the carrier’s restrictions. This applies to both home delivery and parcel shop delivery. Therefore, we reserve the right, at no extra cost to you, to select the delivery solution that best meets your original preference. This may include:

1. Shipping your order in multiple shipments, or
2. Choosing a suitable alternative—for example, rebooking with another carrier to fulfil a request for parcel shop delivery, or changing the delivery method from parcel shop to home delivery if parcel shop delivery is not feasible.

No matter which option is selected, we will make sure to inform you.

Please note:
In rare cases, the selected parcel shop may be full, temporarily closed, or otherwise unavailable at the time of delivery. If this happens, the carrier will redirect the parcel to the nearest available parcel shop. We are not notified of such changes and therefore recommend that you track your shipment using the carrier’s tracking link to stay updated on the final delivery location.

See delivery times & prices for the most up-to-date information.

All prices on djois.com are shown in British Pounds (GBP) and include VAT and applicable duties, unless otherwise stated. Shipping costs are excluded unless specified.

All prices are subject to change and are only valid on the date they are displayed.

We strive to ensure that all product descriptions, pricing, availability, and other details on our site are accurate. However, errors may occasionally occur. If we discover an error in the pricing or product information, we will inform you as soon as possible and work with you to find a suitable solution. If we have already received your payment but need to issue a refund, the amount will be returned to the original payment method.

We are legally required to collect VAT or other applicable taxes on goods sold through our webshop, based on the destination country and its local tax regulations. Any applicable tax amount will be clearly stated during checkout and reflected in your order confirmation.

Once your order has been placed, we carry out a standard pre-authorization check on your selected payment method to ensure that sufficient funds are available to complete the transaction. Your order will not be dispatched until this check has been successfully completed. The amount will only be charged to your card once the order has been shipped.

If you are paying with a debit card, the amount may be reserved on your account in accordance with your card issuer’s terms and conditions, until the payment is either accepted or declined.

We accept the following payment methods: Available payment methods

Your payment is secure and fully encrypted using SSL, ensuring a safe and protected checkout experience.

We want you to be 100% satisfied with your purchase, which is why you can return your items within 100 days from the date of delivery. The only requirement is that the item has not been used and that all original packaging is intact. If this is not the case, a reduction in value may apply, for which you are responsible.

You will be refunded the actual amount paid, not the original full price. This means that if you used a discount code or purchased an item on sale, your refund will reflect the reduced price you paid.

You are responsible for covering the return shipping costs.

Please note:
Shipping costs will not be refunded if you:

• refuse to accept the delivery
• fail to collect your parcel, or
• return only part of your order.

To return an item, please follow the instructions provided under the Returns section. You are also welcome to return your items for a refund using any method you prefer, at your own expense, by including the standard return form found at the end of this Terms and Conditions page.

By law, you have the right to cancel and return your order within 14 days from the day you receive it—without giving any reason. If the deadline falls on a public holiday, Saturday, Christmas Eve, or New Year’s Eve, the deadline will be extended to the next working day.

Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to goods that are made according to your specifications or are clearly personalised.

How to Cancel a Purchase
You can cancel your purchase by providing us with a clear and unambiguous statement of your decision to cancel. This can be done by letter or email, sent to:

Pelltech Ltd.
Unit 5, Avenue One, Station Lane
Witney, OX28 4YS
Tel: 01993 776 451
Email: sales@pelltech.co.uk

Simply refusing to accept the delivery does not count as cancellation unless you also inform us of your decision to cancel. You may also use the standard cancellation form at the bottom of this page, but this is not mandatory.

If the Product is Faulty or Damaged
If you find a defect or issue with the product, please contact us within a reasonable time so we can find a prompt and satisfactory solution. We recommend contacting us as soon as possible, especially if the product was damaged during shipping. If you notify us within two months of discovering the defect, this will always be considered a timely complaint.

We have a complaints procedure in place to resolve any disputes that may arise. Please contact us if you have any complaints or comments. If your complaint cannot be resolved directly with us, you may be able to use the European Commission’s online dispute resolution platform link

You can also contact:

Financial Ombudsman Service (FOS) 
Exchange Tower 
London E14 9SR 
 
E-mail: complaint.info@financial-ombudsman.org.uk
Phone: +44 0800 023 4567 
Website: https://www.financial-ombudsman.org.uk  

You are permitted to link to our website provided that you do so in a lawful and fair manner that does not damage or exploit our reputation. You may not establish such a link in a way that suggests any form of association, approval, or endorsement by us if none exists.

You must not create a link from any website that you do not own.

This website must not be framed within any other website. We reserve the right to withdraw link permissions without prior notice.

Access to this website is granted on a temporary basis, and we reserve the right to withdraw or modify the service without prior notice. We cannot be held liable if this website is unavailable at any time or for any period, for any reason. From time to time, we may also restrict access to parts of or the entire website.

This website contains links to third-party websites (“linked sites”) which are not operated by Djois. We have no control over the content of these linked sites and therefore accept no responsibility for any loss or damage that may arise from your use of them. Your use of linked sites is subject to their own terms and conditions.

The material on this website is provided without any conditions or warranties regarding its accuracy. Unless otherwise explicitly stated or required by law, Djois, its suppliers, content providers, and advertisers disclaim all conditions, warranties, or similar obligations.

None of the aforementioned parties shall be liable for any damages whatsoever, including—but not limited to—direct, indirect, special, consequential, punitive, or incidental damages, loss of profits, revenue, data or intangible assets, damage to goodwill or reputation, or costs related to acquiring substitute products or services arising from the use of, inability to use, operation, or malfunction of this website or any linked sites, whether such damages were foreseeable or not, and regardless of whether liability arises under contract, tort (including negligence), statute, or otherwise.

This disclaimer does not affect Djois’s liability in cases of death or personal injury caused by negligence, nor in cases of fraudulent behaviour, misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

From time to time, we may provide you with access to third-party tools which we neither monitor nor have control or influence over. This includes, but is not limited to, tools that help you track your parcel.

You acknowledge and agree that we provide access to these tools on an “as is” and “as available” basis, without any warranties or conditions of any kind, and without any encouragement or endorsement of their use. We accept no responsibility for your use of, or any consequences arising from your use of, optional third-party tools.

Any use of optional tools offered through the website is at your own risk. It is your responsibility to ensure you are familiar with the terms and conditions governing the use of any tools provided by third-party providers.

We may also introduce new services and/or features through the website in the future (including launching new tools and resources). Any such new features and/or services will also be subject to these terms and conditions.

These terms of service, along with any separate agreement under which we provide services to you, are governed by and shall be construed in accordance with Danish law.

To: Pelltech Ltd.
Unit 5, Avenue One, Station Lane
Witney, OX28 4YS

I/We hereby inform you that I/we wish to exercise my/our right of withdrawal under the purchase agreement for the following goods ordered on [dd/mm/yyyy] and received on [dd/mm/yyyy]:
(Product names)

Kind regards,
(Customer name, address, order number, signature, date)